Support
Stuck, lost a snack, or just want to say hi? We're here.
Contact us
Email us and we'll get back to you. Tell us your device and what happened, and add a screenshot if you can.
Questions and answers
Where is my progress saved?
On your device. There's no account to make and nothing to sign in to. Because progress lives on the device, deleting the game deletes your progress too. One-time purchases can be restored (see below).
How do I restore my purchases on iPhone or iPad?
- Make sure you're signed in to the same Apple Account you bought with.
- In the game, tap the pause button during a level.
- Under Settings, tap Restore purchases. (You'll also find it at the bottom of the shop.)
Restoring brings back one-time purchases, such as No Ads and outfit sets. Coins and other items that get used up in play can't be restored.
And on Android?
Sign in to Google Play with the account you bought with, then tap the pause button during a level and choose Restore purchases under Settings.
Is Snack Catch free?
Yes. Snack Catch is free to play, with optional in-app purchases. The store shows the price before you confirm any purchase.
Do I have to watch ads?
Rewarded ads are always optional: you choose to watch one for a bonus. Some ads play between levels after the early game, and the No Ads purchase removes those.
How do I change my privacy choices?
Tap the pause button during a level and choose Privacy choices under Settings. On iPhone and iPad you can also change tracking any time in iOS Settings > Privacy & Security > Tracking. Our Privacy Policy has the details.
Can I turn down motion, sound or shaking?
Yes. The game's Settings (in the pause menu) have switches for Sound, Music, Haptics, Reduce motion, Camera shake and the Aim guide.
How do I ask for a refund?
Purchases are handled by Apple or Google, so refund requests go through the store you bought from. Email us too and we'll help where we can.
When can I download it?
Snack Catch is coming soon to the App Store (iPhone and iPad) and Google Play (Android).
